MBA-1 Business Communication

PART-A

1. ____________ refers to phrases which contain repetitive or unnecessary words to express the same meaning
(A) Clichés (B) Jargon (C) Redundancies (D) Synonyms
2. _________ is a type of telephone communication and is similar to an answering machine.
(A) E – mail (B) Mobile (C) Teleconferencing (D) Voice mail
3. An ______ speech is one where the speaker to called upon to say a few words without any warning or advance notice.
(A) Impromptu (B) Extempore (C) Debate (D) Presentation
4. __________ are clear sheets used with an overhead projector to project an image on the screen.
(A) Transport (B) Transparencies (C) Transverse (D) Transversal
5. In general visual should be prepared to match the __________.
(A) Spectators (B) Viewers (C) Audience (D) People
6. Reading is essentially a process of ________ messages with a view to understanding a written text.
(A) Encoding (B) Decoding (C) Receiving (D) Sending
7. ___________ is prepared by the chairperson of the meeting or the person who calls the meeting.
(A) Minutes (B) Agenda (C) Memo (D) Notice
8. ___________ means hearing the points of view of all the members and then arriving at a decision.
(A) Convergence (B) Divergence (C) Diverting (D) Consensus
9. Memorandum has been derived from a ________ word meaning a thing to be remembered.
(A) Latin (B) Greek (C) Roman (D) Civilian
10. __________ is an interval network that is exclusive to a particular organization.
(A) Intranet (B) Internet (C) Teleconferencing (D) E – mail
11. Building an intranet to your specifications can be __________.
(A) Inexpensive (B) Expensive (C) Cheap (D) Headache
12. A ______ is an opening statement in a bad news letter.
(A) Buffalo (B) Buff (C) Buffer (D) Buffet
13. Business letters are ______ channels that are used to communicate with external audiences.
(A) Oral (B) Written (C) Spoken (D) Verbal
14. The direct organizational plan used as a format in business letters is also called the _________ pattern.
(A) Deductive (B) Inductive (C) Inducive (D) Deduction
15. USP stands for :-
(A) Unique selling preposition (B) Universal staying proposal
(C) Universal selling photograph (D) Unique selling proposition
16. Chronological resume consists in listing your education and experience in _____ order.
(A) Forward (B) Reverse (C) Descending (D) Ascending
17. ______ based type of GD is more structured.
(A) Knowledge (B) Base (C) Case (D) Abstract
18. Which of these is an internal stakeholder?
(A) Customers (B) Media (C) Peers (D) Bankers
19. The assistant managers working under the marketing manager are __________.
(A) Superiors (B) Peers (C) Subordinates (D) All
20. The distributors, wholesalers, retailers and franchisees are called the ________.
(A) Intervals (B) Intermediaries (C) Interstates (D) Interesting
21. The most valuable ideas and suggestions often come from _______ communication.
(A) Downward (B) Upward (C) Sideward (D) Backward
22. ________________ is the most basic type of listening, where by the difference between the sounds is identified.
(A) Descriptive (B) Distributive (C) Discriminative (D) Disturbing
23. ________ nouns cannot be visualized.
(A) Proper (B) Concrete (C) Absolute (D) Abstract
24. Communication may be best described as a ______________.
(A) Program (B) Process (C) Procedure (D) Press
25. Readability is determined by ___________ length.
(A) Sentence/word (B) Paper (C) Page (D) Paragraph
26. Our dress code is an example of ______ communication.
(A) Verbal (B) Written (C) Non – verbal (D) Seen
27. A formal communication network is characterized by _________ channels.
(A) Non – official (B) Official (C) Government (D) Semi – govt.
28. The group discussion is coordinated by a ___________, who is a neutral person from the organization conducting the interview.
(A) Modular (B) Moderate (C) Moderator (D) Model
29. The survey method is used to gather __________ data for a report.
(A) Secondary (B) Middle (C) Nursery (D) Primary
30. A _________ sentence summarizes one section of the report and leads the reader smoothly into the next section.
(A) Transfer (B) Transitory (C) Transition (D) Translate
31. A ___________ is a section that includes material relevant to the study but is too technical or complicated to be included in the body of the report.
(A) Agenda (B) Appendix (C) Attachment (D) Annexure
32. ___________ is a listing of all sources of information.
(A) Bibliography (B) Biography (C) Autobiography (D) Geography
33. A ___________ is a document that summarizes your background, educational qualifications experience and interest.
(A) Reference (B) Resume (C) Appraisal (D) Praise
34. Effective communication with shareholders means being __________ with them.
(A) Open (B) Close (C) Direct (D) Indirect
35. The purpose of a proposal is to _____________.
(A) Popular (B) Follow up (C) Persuade (D) Photograph
36. The advertisement for Marlboro cigarettes is an example of ________ advertising.
(A) Corporate (B) Cooperate (C) Product (D) Program
37. A ________ question is similar to an overhead question.
(A) Direct (B) Indirect (C) Relative (D) Relay
38. __________ means quickly glancing over a text to get a general idea of the content.
(A) Skipping (B) Skimming (C) Scanning (D) Sifting
39. Symbolic messages using punctuation marks are known as _____________.
(A) Emotions (B) Sentiments (C) Ice cones (D) Emoticons
40. ___________ are letters inviting a provider of a service such as construction of roads to quote rates for that particular service.
(A) Transfers (B) Tenders (C) Text (D) Tax
41. The advertising done by coke and pepsi following the cola controversy are ______ type of corporate advertising.
(A) Institutional (B) Corporate identity (C) Public relations (D) Advocacy
42. A ___________ is a type of legal document
(A) Memo (B) Circular (C) Report (D) Notice
43. Project site and factory visits are part of ______ communication with shareholders.
(A) Critical (B) Crisis (C) Cross (D) Criss cross
44. A list of declared holidays for a calendar year is a ___________.
(A) Memo (B) Circular (C) Notice (D) Report
45. Careful reading to find our the specific clear details is known as ______________.
(A) Scanning (B) Skimming (C) Skipping (D) Sifting
46. Printed details on the subject of presentation that are distributed to the audience are called ____.
(A) Handbills (B) Hand off (C) Handon (D) Hand outs
47. Presentations can be made to _____________ audiences.
(A) External (B) Internal (C) None (D) Both
48. ___________ refers to casual words that are not accepted and recognized in a Standard English dictionary.
(A) Simile (B) Slang (C) Metaphor (D) Language
49. Listening to good music, poetry or a powerful speech is an example of ___________ listening.
(A) Appraisal (B) Appreciative (C) Available (D) All
50. ______________ listening is done when dealing with customer complaints, employee feed back and problems.
(A) Dialogic (B) Appraisal (C) Empathetic (D) Sympathetic
51. _______________ is the most important of all the aspects of communication.
(A) Reading (B) Hearing (C) Translating (D) Listening
52. ___________ communication has assumed more importance today.
(A) Vertical (B) Sideways (C) Upwards (D) Horizontal
53. The most important step in planning a meeting is to prepare an ________ or indicate the purpose.
(A) Agenda (B) Appendix (C) Appraisal (D) Additions
54. A ___________ is a figure of speech and refers to colorful comparisons which evoke visual image.
(A) Simile (B) Metaphor (C) Morphine (D) Morphology
55. _____________ type of listening involves listening and learning through dialogue.
(A) Dialogic (B) Deliver (C) Distance (D) Driver
56. Rapid thought is a _____________ barrier.
(A) Physiological (B) Psychological (C) Physical (D) Physics
57. Rejection of customer claims or requests for adjustments are an example of ________ news letter.
(A) Good (B) Persuasive (C) Routine (D) Bad
58. A letter of ________ is attached to the report when it is sent to readers and it serves as a greeting and as an introduction to the report.
(A) Transmittal (B) Transfer (C) Transmission (D) Transport
59. A ___________ is forum where people discuss a topic with the common objective of finding a solution.
(A) Meeting (B) Interview (C) Group discussion (D) Appraisal
60. A job application letter is also known as a __________ letter.
(A) Open (B) Cover (C) Closed (D) Fire
61. When a unique event – like a decline in sales is studied and a report prepared on the findings is an example of ________________ report.
(A) Situational (B) Secret (C) Setting (D) Sales
62. A _____________ type of resume is appropriate when you have held a number of job in different functional areas or when you are changing your career completely.
(A) Change over (B) Different (C) Functional (D) Program
63. ______________ reports are submitted to external stake holders like govt.
(A) Cooperation (B) Compliance (C) Rules (D) Regulations
64. Communication is a non stop______________.
(A) Paper (B) process (C) programme (D) plan
65. Communication is a part of ________ skills.
(A) Soft (B) hard (C) rough (D) short
66. The _______________ is the person who transmits the message.
(A) Receiver (B) driver (C) sender (D) cleaner
67. _____________ is the person who notices and decodes at attaches some meaning to a massage.
(A) Receiver (B) driver (C) sender (D) cleaner
68. message is any signal that triggers the response of a _________
(A) Receiver (B) driver (C) sender (D) cleaner
69. the response to a sender’s message is called _________
(A) Food bank (B) feedback (C) food (D) back
70. ___________ context refers to the relationship between the sender and the receiver
(A) Social (B) physical (C) cultural (D) chronological
71. ___________ Context refers to the similarity of back grounds between the sender and the receiver.
(A) Physical (B) social (C) chronological (D) cultural
72. _________ refers it all these factors that disrupt the communication.
(A) Nonsense (B) noise (C) nowhere (D) nobody

73. Environmental barriers are the same as ______ noise.
A) Physiological (B) psychological (C) physical (D) sociological
74. ______ refers to personal space and distance.
(A) Proxemics (B) Kinesics (C) Both (D) None
75. Communication strengthens _______ & ______________ relationship is an organization.
(A) employer-father (B) employer-employer (C) mother-employer (D) mother-child
76. _______________ Communication includes tone of voice, body language, facial expressions etc.
(A) Non verbal (B) verbal (C) letter (D) notice
77. When there is similarity of background between the sender and the receives such as age, language nationality, religion, gender then this is called _____________ context.
(A) Social (B) cultural (C) physical (D) dynamic
78. letter, e-mail telephone are examples of __________
(A) Message (B) feedback (C) channel (D) encoding
79. ______ Context refers to the physical environment or surroundings in which we communicate
(A) Mental (B) Political (C) Physical (D) Biographical
80. ______ Refers to the type of chairs, desk or carpeting.
(A) Texture (B) Design (C) Print (D) Colour

PART-B
1. True or false :-
(1) The minutes may be recorded by any one of the meeting participants.
(2) The minutes for formal meetings such as board and shareholder meetings are written in a specific format.
(A) TT (B) FF (C) TF (D) FT
2. Which of the following points are true for a notice.
(A) Notices are read by a small number of people
(B) They cannot be used evidence in court cases.
(C) Notices should be long.
(D) They need not be worded precisely.
(1) ABC (2) BCD (3) CDA (4) None
3. When we read any price of text, we read at three levels, which can be described as _________. When you read, you read the lines, read __________ the lines and also read ___________ the lines.
(A) Beyond, bridge(B) Between, bridge(C) Between, beyond (D) Beyond, between
4. Fill ups :-
(A) A superior doing a performance appraisal is a type of ___________ meetings.
(B) Teleconferencing, telephone, and e – mail communication is an example of _________way but ________ channels.
(1) One to one, two way not face to face.
(2) Two way, two ways face to face
(3) One to one not face to face, two way face to face
(4) One to one faces to face, two ways face to face.
5. Kinesics includes:-
(A) Facial expressions (B) Gestures (C) Posture (D) Eye movements
(1) AB (2) BC (3) CD (4) All
6. True or false :-
(1) Public relations does not required effective communication with various external stockholders
(2) It is required for internal stakeholders.
(A) TT (B) FF (C) FT (D) TF
7. True or false :-
(1) If good external communication is maintained then organizations credit rating will not go up.
(2) Organizations should not focus on projecting themselves as responsible corporate and social citizens.
(A) TT (B) FF (C) TF (D) FT
8. The fog index should be between ________ and ___________.
(1) 7, 10 (2) 5, 11 (3) 8, 11 (4) 8, 11
9. True or false :-
(1) The introduction of the oral business presentation should not have humor, an interesting story.
(2) The conclusion of the presentation should be longer than the introduction.
(A) TT (B) TF (C) FT (D) FF
10. Which are true for use of power point slides -
(1) The general rule of thumb is 9 words per sentence and 9 lines per slide.
(2) 20 Slides should be sufficient for a one hour presentation.
(3) Slides should be over decorated.
(A) TTT (B) FFF (C) TFT (D) FTF
11. Two types of media for presenting visual aids to a small audience are _____________ and _________.
(A) Flipcharts (B) Computerized displays (C) Videos (D) PPT slides
(1) AB (2) BC (3) CD (4) DA
12. Match the following :-
(A) Compliment (1) Pencils, paper, etc
(B) Complement (2) Still or not moving
(C) Stationery (3) To praise someone
(D) Stationary (4) To go with
(a) A – 1, B – 2, C – 3, D – 4 (b) A – 3, B – 4, C – 1, D – 2
(c) A – 4, B – 3, C – 2, D – 1 (d) A – 2, B – 1, C – 4, D – 3
13. True or false :-
Which of the following are true - Tone should be :-
(A) Courteous (B) Confident (C) Sincere (D) Discriminatory
(1) ABC (2) BCD (3) CDA (4) All
14. True or false :-
(1) Teleconferencing is suitable for brainstorming, negotiations.
(2) Telephone communication has a personal quality
(A) TF (B) TT (C) FF (D) FT
15. Which of the following are the two broad principles of writing?
(1) Write to impress, not to express (2) Keep it long and sweet.
(A) AB (B) Only a (C) Both (D) None
16. Match the following :-
(A) Problem sowing meeting (1)Opening a new branch or a new factory to be
inaugurated
(B) Information sharing meeting (2)Review sales
(C) Progress meeting (3)Weekly meeting of top executives
(D) Task oriented meeting (4)Revision of marketing strategy.
(a) A – 1, B – 2, C – 3, D – 4 (b) A – 4, B – 3, C – 2, D – 1
(c) A – 4, B – 3, C – 2, D – 1 (d) A – 2, B – 1, C – 4, D – 3
17. Which of the following steps are involved in follow up after the meeting?
(A) Do not plan for the next meeting
(B) Check progress on follow – up actions.
(C) Do your own groundwork.
(1) AB (2) BC (3) CA (4) All
18. Match the following :-
(A) Normal group technique (1) Mini meeting
(B) Convergence (2) Outline of meeting
(C) Minutes (3) Unbiased
(D) Meeting etiquette (4) Permanent record
(E) Opening the meeting (5) Different viewpoints
(a) A – 3, B – 5, C – 4, D – 1, E – B (b) A – 1, B – 2, C – 3, D – 4, E – 5
(c) A – 5, B – 4, C – 3, D – 2, E - 1 (d) A – 4, B – 1, C – 2, D – 5, E – 3
19. Fill ups :-
(A) ________________ are condensed or brief reports used to convey information and decisions.
(B) ___________ is an article condensed to one fourth its size without losing the essence or meaning.
(1) Memo, Notice(2) Report, Memo (3) Memo, Precis (4) Precis, Memo
20. True or false :-
(A) A memo is used only for upward communication.
(B) One of the three C’s of precis writing is components.
(C) Unlike a regular report, the memo is brief and informal.
(1) TTT (B) FFF (C) TFT (D) FFT
21. (A) ______________ are announcements distributed to small or selective groups.
(B) ___________ are meant for a larger group of people.
(1) Notices, memos(2) Notices, circulars(3) Circulars, notices (4) Circulars, memos
22. The intranet can be used for which of the following information.
(A) Weekly report (B) Human resource related information (C) Supply orders
(1) AB (2) BC (3) CA (4) All
23. Which are the messages that can be conveyed through business letters?
(A) Routine messages (B) Bad news messages (C) Persuasive messages
(1) AB (2) BC (3) CA (4) All
24. True or false :-
(A) Avoid use of adverbs that are too strong.
(B) Avoid use of too many adjectives.
(1) FF (2) TT (3) TF (4) FT
25. Fill ups :-
(A) __________ meetings are the most challenging
(B) In __________ meetings specific tasks are assigned to each of the participants of the meeting
(1) Task – oriented, progress (2) Progress, information shoring
(3) Problem, solution (4) Problem solving, task oriented
26. The size of the group in a meeting should be anywhere between ________ and ________ members.
(1) 5, 10 (2) 1, 7 (3) 7, 11 (4) 5, 11
27. True or false :-
(A) While writing a memo – each paragraph should be limited to five lines.
(B) In a memo use passive voice.
(1) TT (2) FF (3) TF (4) FT
28. In a bad news letter which points should be kept in mind?
(A) State the bad news in negative language
(B) Always apologise
(C) Do not give reasons for the bad news.
(1) AB (2) BC (3) All (4) None
29. Advertising can be categorized into two broad types _________ and __________ advertising.
(A) Cooperate (B) Corporate (C) Product (D) Produce
(1) AB (2) BC (3) CD (4) DA
30. Match the following :-
(A) Solicited application letter (1) Providing evidence and benefits
(B) Less competition for applicant (2) Relating qualification with job
(C) Attention getting opening (3) Subject line
(D) Creating interest (4) Unsolicited application letter
(E) Convincing prospective employer (5) Showing familiarity with employer
(a) A – 3, B – 4, C – 5, D – 2, E – 1 (b) A – 1, B – 2, C – 3, D – 4, E – 5
(c) A – 5, B – 4, C – 2, D – 3, E - 1 (d) A – 4, B – 3, C – 1, D – 5, E – 2
31. AIDA stands for :-
(1) Action, Interest, Desire, Attention (2) Attention, Indirect, Direct, Action
(3) Attention, Interest, Desire, Action (4) Action, Indirect, Direct, Attention
32.Which of the following are the procedures to be followed for report writing?
(A)Set a date for completion of the report.B)Start with a difficult section
(C) Review and rewrite where necessary D) State facts in an objective manner.
(1) ABC (2) BCD (3) CDA (4) All
33. Which of the following topics are knowledge based for GD s :-
(A) Social (B) Political (C) Films (D) Sports
(1) ABC (2) BCD (3) CDA (4) All
34. Attention should be paid to which of the following aspects during a job interview :-
(A) Do not speak ill of your previous employers
(B) Initiate discussion on salary as an interviewee
(C) Be honest.
(D) Humility is not important
(1) AB (2) BC (3) CD (4) AC
35. Participants of a G.D. are generally evaluated on which of the following criteria.
(A) Content (B) Communication (C) Group behavior (D) Leadership skills
(1) AB (2) BC (3) CD (4) All
36. True or false :-
(A) Business reports should use abstract nouns instead of concrete nouns -
(B) Use pronouns referring to the writer or reader.
(1) TT (2) FF (3) TF (4) FT
37. True or false :-
(1) The purpose of a press release is to sell a company’s product.
(2) A press release is a paid form of communication.
(A) TT (2) FF (3) TF (4) FT
38. Which are the advantages of intranet :-
(A) Saves time (B) Saves paper
(C) Constant flow of information (D) Facilitates discussion of preliminary ideas
(1) ABC (2) BCD (3) CDA (4) All
39. Which are the etiquettes used for writing e – mail messages.
(A) Avoid use of all capital letters in text
(B) Avoid abbreviations
(C) Avoid sending junk mail.
(1) AB (2) BC (3) CA (4) All
40. Which of them are visual aids :-
(A) Photographs (B) Product demonstrations (C) Pie charts
(1) AB (2) BC (3) CA (4) All

PART-C

1. During a meeting which of the following should not be done.
(A) Keep a closed mind. (B) Do not give credit where it is due
(C) Be long (D) Do not address the chairperson
(1) A, B, C (2) B, C, D (3) C, D, A (4) All
2. Match the following -
(A) General purpose statement (1) Demographics
(B) Specific purpose statement (2) To persuade
(C) Audience size. Age. Gender (3) Quantified goal
(D) Use of humor (4) Speaking from notes
(E) Trigger words (5) Opening and closing statements
(1) A – 1, B – 2, C – 3, D – 4, E – 5 (2) A – 2, B – 3, C – 1, D – 5, E – 4
(3) A – 4, B – 3, C – 5, D – 2, E – 1 (4) A – 5, B – 4, C – 3, D – 2, E – 1
3. True or false :-
(A) The indirect organizational format is written for persuasive and bad news letters.
(B) The bad news or the main idea should be placed in the beginning.
(C) Apologies to the reader.
(D) Give the reasons for the bad news
(1) TTTT (2) FFFF (3) TFTF (4) TFFT
4. True or false :-
(1) Peers are co – workers who work only in different departments of an organization.
(2) Critizing an employee may be done in public
(3) A policy of openness is essential for good public relations.
(4) Suggestions should only be given by superiors to subordinates.
(A) TFTF (B) FFTT (C) FFTF (D) TTFT
5. Some of the basic rules needed to be followed for making PPT are :-
(A) The visuals should not be titled or numbered.
(B) Match your visuals with the level of the audience.
(C) Make the visuals simple.
(D) Make the visuals clear and large enough.
(1) A, B, C (2) B, C, D (3) C, D, A (4) D, A, B
6. Match the following -
(A) Mass communication (1) Restoring company image
(B) Corporate social responsibility (2) Motivation
(C) Crisis PR (3) Advertising
(D) Distributors (4) Social development
(1) A – 1, B – 2, C – 3, D – 4 (2) A – 2, B – 1, C – 4, D – 3
(3) A – 4, B – 3, C – 2, D – 1 (4) A – 3, B – 4, C – 1, D – 2
7. Which of the following are the objectives of corporate advertising?
(A) To create negative attitude towards the organization.
(B) To harm corporate reputation
(C) To project the company as socially irresponsible.
(1) A, B (2) B, C (3) C, A (4) None
8. Which of the following are the types of corporate advertising?
(A) Institutional advertising (B) Private Service advertising
(C) Public service advertising (D) Public relations advertising
(1) A, B (2) B, C (3) C, D (4) All
9. Match the following -
(A) Listener speaker gap (1) Attitudinal barrier
(B) Listening for emotions (2) Cultural barrier
(C) Ego problems (3) Gender barrier
(D) Speaking in a different language(4) Physiological barrier
(1) A – 4, B – 3, C – 2, D – 1 (2) A – 1, B – 2, C – 3, D – 4
(3) A – 3, B – 4, C – 1, D – 2 (4) A – 2, B – 3, C – 1, D – 4
10. Which of the following are true regarding a report.
(A) A business report is a subjective presentation of information.
(B) A compliance report is a one time report
(C) The quality of a report is judged by its visual appeal.
(D) The purpose of a proposal is to inform.
(1) A, B, C (2) B, C, D (3) A, C, D (4) None
11. Match the following -
(A) Internet (1) Bankers
(B) Statutory compliance (2) Borrowing ability
(C) Transparency (3) Suppliers
(D) Credit rating (4) Government
(1) A – 1, B – 2, C – 3, D – 4 (2) A – 2, B – 1, C – 4, D – 3
(3) A – 3, B – 4, C – 1, D – 2 (4) A – 4, B – 3, C – 2, D – 1
12. True or false :-
(A) The bibliography is a report in an alphabetical guide to the terms used in the main text of the report.
(B) Glossary is an explanation of technical terms used in the body of the report.
(C) Index is a listing of all sources of information
(D) Appendix is a section that includes material relevant to the study but it is not technical.
(1) TTTT (2) FFFF (3) TFFT (4) FTTF
13. True or false :-
(A) Intranet is part of an informal communication network.
(B) The intranet encourages grapevine
(C) The intranet can make meetings more focused.
(D) The intranet involves high investment in maintenance and training.
(1) TTTT (2) FFFF (3) TTFF (4) FFTT
14. True or false :-
(A) Superiors should be closed to the suggestions and complaints of the employees.
(B) The superior when hears out the employee’s problems and reasons for lack of performance practices appreciative listening.
(C) When a manager counsels the employee on how to improve performance he uses the skills of dialogic listening.
(D) Listening to employees is a part of horizontal communication.
(1) TTTT (2) FFFF (3) TTFF (4) FFTT
15. Which of the following are the parts of the body of a report?
(A) Introduction(B) Salutation (C) Research methodology (D) Recommendations
(1) A, B, C (2) B, C, D (3) A, C, D (4) All
16. Give the correct sequence of preparing a report.
(1) Planning the report
(2) Arriving at an answer to the problem.
(3) Selecting a method for collecting data
(4) Writing the report
(5) Gathering dad organizing the data.
(A) 1 – 2 – 3 – 4 – 5 (B) 5 – 4 – 3 – 2 – 1
(C) 1 – 3 – 5 – 2 – 4 (D) 1 – 5 – 4 – 3 – 2
17. What components are necessary to be included in a resume?
(A) A specific career objective (B) Education
(C) Work experience (D) References
(1) A, B, C (2) B, C, D (3) A, C, D (4) All
18. When communicating through e – mail which of the guide lines should be kept in mind.
(A) The tone should be friendly
(B) Keep the mailbox tidy
(C) Do not pay attention to use of “to” and “cc”
(D) Do not describe the attachments
(1) TTFF (2) FFFF (3) FFTT (4) TTTT
19. True or false :-
(A) Policy proposal are a kind of presentations made to banks.
(B) Presentations at company arriversary calibrations are meant only for internal audiences.
(C) Project proposals are made for new employees.
(D) Product presentations are made for superiors.
(1) TTTT (2) FFFF (3) TTFF (4) FFTT
20. True or false :-
(A) Handouts have the advantage of providing a permanent record of your ideas.
(B) They provide extra information which you may not be able to cover during your oral presentation.
(C) Handouts increase the need of listeners to take notes during presentation.
(D) The audience pays attention to listener instead of looking at handouts.
(1) TTTT (2) FFFF (3) TTFF (4) FFTT
21. T/F
(A) If the tone of the voice and body language are negative the communication will pass.
(B) Semantic barriers mean that different words may have different meaning in different cultures.
(C) Correct choice of channel is one of the main barriers to communication.
(1) TFT (2) FTF (3) FFF (4) TTT
22. T/F
(A) Communication is needed only between superiors and subordinates.
(B) External communication is as important as internal communication.
(C) Team skills do not require the ability to communicate effectively.
(D) A destructive review of performance can lower employee morale
(1) TTTT (2) FFFF (3) TFTF (4) FTFT
23. Fill ups.
(A) Use of a foreign language is a linguistic or ___________ barrier,
(B) Multiple meaning of words can create ________ barriers,
(C) Lack of coordination between deportment causes ________ barriers,
(1) Semantic, cultural, individual
(2) Noise, physical, individual
(3) Cultural, semantic, organizational
(4) Channel, cultural, semantic,
24. T/F
(A) if the tone of the voice and body language are negative the communication will pass.
(B) semantic barriers mean that different words may have different meaning in different cultures.
(C) correct choice of channel is one of the main barriers to communication.
(1) TFT (2)FTF (3)FFF (4) TTT
25. (A)difference in values and perceptions which may effect the interpretation of the message by the receiver is called ________ barrier,
(B) A tendency to judge, evahiate, approve or disapprove of the vienes is called _________ barrier,
(c) When there is no coordination, between different departments in an organization, then a ____ barrier is there.
(1) Channel, environment semantic
(2) Semantic, cultural, individual, departmental
(3) Cultural, channel, language
(4) Environmental, channel, language
26. T/F
(A) Organization should not try to improve the communication system by getting feedback .
(B) A climate of trust and openness removes organization barriers.
(C) Organization should choose only one channel.
(1) TFT (2) TTT (3) FFF (4) FTF
27. Match the following a. Nodding head (1) Surprise
b. Movement of hands While giving lecture (2) Nervousness
c. Shuffling of feet (3) agreement
d. Wide open pupils (4) High level of involvement
(1) a – 1, b – 2, c – 3, d – 4 (2) a – 4, b – 3, c – 1, d – 2
(3) a – 2, b – 1, c – 4, d – 3 (4) a – 3, b – 4, c – 2, d – 1
28. Match the following
a. Periodic (1) Submitted to external stakeholder
b. Policies and procedures (2) Prepared for both internal and external audiences-
stating progress on a long term project
c. Compliance (3) Purpose is to persuade
d. Proposals (4) Solely to inform
e. Progress (5) Prepared on a regular basis
(1) a – 1, b – 2, c – 3, d – 4, e-f (2) a – 5, b – 4, c – 1, d – 3, e-2
(3) a – 3, b – 1, c – 2, d – 5, e-4 (4) a – 2, b – 3, c – 5, d – 4, e-1
29. Physical context includes which aspects
(A) Color (B) Layout (C) Design (D) Prints
(1) A, B, C (2) B, C, D (3) A, C, D (4) All
30. Give the correct sequence
(1) Review (2) Read (3) Recall (4) Survey (5) Question
(A) 1-2-3-4-5 (B) 5-4-3-2-1 (C) 4-5-2-3-1 (D) 2-5-1-4-3